Cancellation & Returns Policy

Easy Returns & Cancellations — We've Got You Covered

Quick Overview

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Cancel within 8 hours

Before production starts

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Free returns for quality issues

Prepaid labels provided

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12-hour quick check window

+ 7-day extended support

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Refunds in 5–10 days

After we receive the item

Friendly support at support@mundoprints.in

Frequently Asked Questions

Can I cancel my order?

Yes! You can cancel your order within 8 hours of purchase as long as it hasn't shipped or entered production. Email support@mundoprints.in with your order number.

Do you offer free returns?

Yes — all approved returns are free. We provide a prepaid return label or arrange pickup (where available).

How long do I have to request a return?

12 hours after delivery for immediate issues (print defects, wrong item, damage). Up to 7 days after delivery for quality issues noticed later.

What qualifies as a quality issue?

Quality issues include: Misprints, incorrect size/color compared to order, visible printing defects, damage during shipping, incorrect items sent. Just send a photo to support@mundoprints.in.

Can I return custom or personalized items?

Yes — if there is a quality or production issue. We will replace or refund these items for free.

How long do refunds take?

Once we receive your return: You'll get a confirmation within 1–2 business days. Refunds are issued within 5–10 business days.

What if my shipment is lost or damaged?

We will replace or refund your order completely. No customer should suffer for courier mistakes.

How do I start a return or cancellation?

Just email support@mundoprints.in with:

Order number
Photos (if applicable)
Reason for request

Our team responds quickly and kindly.

Full Policy Details

Cancellations:

Cancel within 8 hours if your order hasn't shipped. Email us at support@mundoprints.in.

Returns:

Free returns for all quality issues. Report within 12 hours (quick check) or within 7 days if noticed later.

Quality Issues Include:

Misprints, wrong item, incorrect size/color, defective prints, courier damage.

Custom Items:

Returnable only if there's a quality or production issue.

Refunds:

Processed within 5–10 business days after we receive and inspect the item.

Lost or Damaged Shipments:

Always replaced or refunded at no cost to you.

Contact:

support@mundoprints.in

Need Help?

Our support team is here to assist you with any questions or concerns about cancellations and returns.

Email Support